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A legal disclaimer

Shipping Policy – Solar Punk

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Effective Date: 24 April,2025
Website: www.solarpunksport.com
Contact Email: customercare@solarpunksport.com

 

 

At Solar Punk, we know you’re always on the move — so we make sure your sunscreen gets to you fast, fresh, and ready for the wild.

 

 

Where We Ship

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We currently ship across India, including metro cities, towns, and remote locations, using trusted courier partners.

 Looking to place an international order? Drop us a message at customercare@solarpunksport.com and we’ll try to make it happen!

 

 

Order Processing Time

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  • Orders are processed and dispatched within 1–2 business days (Mon–Sat, excluding public holidays).
     

  • Orders placed after 12 PM IST may be processed the next business day.
     

  • You will receive an email confirmation once your order is shipped, along with a tracking link.
     

 

 

Estimated Delivery Time

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 Metro Cities: 3–5 business days
  Other Locations: 5–7 business days
  Remote/Adventure Locations: May take longer based on courier availability

 

 

Shipping Charges

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  •  FREE SHIPPING on all prepaid orders above ₹498.
     

Cash on Delivery (COD), if enabled, may include an additional service charge.

 

 

Delays

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While we aim to deliver on time, shipping delays may occur due to:

  • Weather conditions
     

  • Strikes or lockdowns
     

  • Courier company delays
     

  • Remote location delivery limitations
     

We’ll keep you posted if your order is affected.

 

 

Tracking Your Order

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Once your order is shipped, you’ll receive a tracking link via email and/or SMS. You can track it at any time.

Didn’t receive it? Just email us at customercare@solarpunksport.com and we’ll send it over again.

 

 

Damaged, Lost or Stolen Packages

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We take packaging seriously — but if your order arrives damaged, leaking, or appears tampered, contact us within 48 hours of delivery.

We will require:

  • Clear photos and videos opening of the package and product
     

  • Your order number
     

Send them to: customercare@solarpunksport.com

If your package is lost in transit, we will coordinate with the courier partner to resolve it. Replacements/refunds may be issued after investigation.

 

 

Change of Shipping Address

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Need to update your address after placing an order? Email us within 2 hours of placing the order. Once the order is shipped, we cannot change the address.

 

 

Contact Us

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For shipping updates, concerns, or questions:
customercare@solarpunksport.com
We’re here to help!

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