Refund & Return Policy – Solar Punk

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Effective Date: 24 April,2025

 Website: www.solarpunksport.com
Support Email: customercare@solarpunksport.com

 

 

We built Solar Punk to handle heat, sweat, and everything outdoors — and we want your experience with us to be just as smooth. Here’s how we handle returns, replacements, and refunds:

 

 

Returns – We Keep It Simple

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Due to the personal and hygienic nature of skincare products like sunscreen, we do not accept returns of opened or used products.

However, if:

• You received the wrong product
   

• Your item was damaged in transit
   

• The seal was broken when delivered
   

Then we’ve got your back.

 

 

Eligibility for Refund or Replacement

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You may be eligible for a full refund or replacement if:

• The product was delivered damaged, expired, leaking, or tampered
   

• You received the wrong item
   

• The product is unused, sealed, and in original packaging
   

• You contact us within 48 hours of delivery
   

 

 

How to Raise a Claim

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To request a refund or replacement, please email us at:
📧 customercare@solarpunksport.com

Include the following:

• Order number
   

• Description of the issue
   

• Clear photos and videos of unboxing  the product and packaging (including shipping label)
   

 We’ll respond within 2–3 business days and do our best to resolve the issue fast.

 

 

Refund Method & Timeline

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• If approved, refunds will be issued to your original method of payment.
   

• Processing time: 5–10 business days, depending on your bank or payment provider.
   

For prepaid orders via UPI, credit/debit card, Razorpay, the refund will go back to the same source.

 

 

Cases Where Refunds Are Not Applicable

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We do not offer refunds in the following cases:

• If the product is used or opened
   

• If the return request is raised after 48 hours of delivery
   

• Minor packaging dents that do not affect product integrity
   

• Delays caused by courier companies or incorrect shipping addresses
   

 

 

Cancellations

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• You can cancel an order within 2 hours of placing it by emailing us.
   

• Once the order is packed or shipped, it cannot be canceled.
   

 

 

Cash on Delivery (COD) Orders

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Refunds for COD orders (if applicable) may require you to share bank account details for manual transfer. We’ll guide you through the process securely.

 

 

Still Got Questions?

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No worries — we’re here to help.

 customercare@solarpunksport.com

Let us know what went wrong, and we’ll make it right.